Faulty Tech and Confusing Jargon: Orangetheory Stans Have Lots of Complaints

Why Some People Are Unhappy with Orangetheory Fitness

Orangetheory Fitness (OTF) has become a popular workout program by gamifying exercise. This cardio-intensive workout gets people excited about raising their heart rates through rowing and high-intensity floor exercises. However, not everyone is happy with the program. While some love it, others have raised several complaints. Let’s explore the criticisms and benefits of Orangetheory Fitness.

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Criticisms of Orangetheory Fitness

Tech Issues with Heart Monitors

A big part of OTF’s appeal is its unique setup that encourages users to reach the “Orange Zone,” where their heart rate is 84-91% of its maximum. Achieving this zone helps burn calories and earn “Splat Points” for a successful workout. To track progress, users wear the OTbeat Core heart monitor. However, many users find this monitor flawed. They report discomfort, inaccurate readings, and accessibility issues. Some have switched to regular smartwatches instead.

Misleading Information During the Pandemic

Another major issue involves OTF CEO Dave Long. Early in the COVID-19 pandemic, Long assured customers that gyms were safe and even beneficial for health, despite the risk of high-touch areas spreading germs. This led to criticism, especially since the World Health Organization (WHO) reported over 7 million deaths due to COVID-19 worldwide.

Charity Fundraising Scandal

In May 2024, a Portland fitness instructor, Ryan Tong, was accused of keeping money raised for local charities. Customers chose the nonprofits, but these organizations reported never receiving the funds. This scandal further damaged OTF’s reputation.

Benefits of Orangetheory Fitness

Despite these issues, many people are loyal fans of OTF. They appreciate the high-intensity program and the results they see. Even critics who dislike the tech problems acknowledge the effectiveness of the workouts. The gamified process and visible results keep many people coming back.

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Orangetheory Fitness has both critics and diehard fans. While the program’s tech issues and management controversies have caused frustration, many users still find value in the workouts and the community. The program’s ability to motivate people to stay active and improve their health cannot be ignored.

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References

• Daily Dot
• Jezebel
• World Health Organization (WHO)
• Willamette Week