Fake Online Therapist Scandal: Hundreds Deceived

Authorities in Florida and Tennessee have uncovered a disturbing case involving Peggy Randolph, a licensed therapist accused of allowing her unlicensed wife, Tammy Heath-Randolph, to impersonate her in online therapy sessions over nearly two years.

Allegations and Discovery

Peggy Randolph, licensed to practice therapy in both states through Brightside Health, allegedly facilitated the fraud, knowing her wife lacked the necessary qualifications. The scheme came to light after Tammy Heath-Randolph’s death in February 2023, when a client reported on social media that Ms. Randolph’s wife had been conducting their therapy sessions.

Investigations and Actions Taken

Upon receiving the complaint, Brightside Health investigated and found that Peggy Randolph had shared her login details with her wife, who was paid for the sessions she conducted. Subsequently, Randolph retired her license voluntarily in August 2023. Investigations revealed that Tammy Heath-Randolph had been seeing all of Peggy Randolph’s clients online for an extended period.

Consequences and Legal Proceedings

Peggy Randolph, who worked at Brightside Health from January 2021 to February 2023, faced severe penalties. She lost her license and was fined $1,000. Although she surrendered her license voluntarily, further details of evidence against her or her late wife were not disclosed due to ongoing legal processes.

Response from Authorities and Company

The case gained public attention in May when documents related to Randolph’s misconduct were released by Florida and Tennessee authorities. Brightside Health promptly terminated Randolph upon learning of the allegations and reported her to state licensing bodies. The company also refunded affected patients, although the exact number of impacted individuals was not disclosed.

In a statement, Hannah Changi from Brightside expressed disappointment over the breach of trust, emphasizing the company’s commitment to patient well-being despite the misconduct of one provider.

Sources: BBC, CBS News